FAQ
What are the opening dates?
The campground is open from mid-April to mid-September. This year the campsite is open from 6 April to 8 September 2019.
The campground is it quiet, even in season? Are there a night surveillance?
The campsite is guarded by a night watchman during July / August. The campsite is quiet and calm even during the high season. The animations end at the latest at midnight.
What GPS coordinates can I get into my device?
4.3329 Longitude
44.4232 Latitude
I have no GPS, how to find your site? Are there a map?
See 'Access' page
Friends and family may visit me during my stay, how do I proceed? Can they go swimming if I pay extra?
We ask visitors to come and report to the reception. The entrance is free, only visitors do not have access to the pool.
Are barbecues allowed? What should I bring?
There are barbecues facilities on the campsite, simply bring your charcoal. Our PREMIUM mobil home have their own barbecue.
Do you accept groups?
We accept groups in the off season.
How does the wifi work on your campsite?
We have a paying wifi service on the pitches and mobile homes with packages per hour, day or week. Simply select the desired package and pay directly on your computer. You have a free access of 20 minutes every 6 hours at the restaurant and bar.
Are there a cash machine on site?
No, we do not have a distributor in the campsite, you'll find one in the center of Ruoms or inside the supermarket SUPER U.
I am interested in staying at your campsite, how can I book?
-By Internet: you can check our availability, rates and book directly on our website. A deposit of 25% of stay is required. The online payment system is secure. You receive a booking confirmation as soon as possible.
- By phone at 04 75 39 64 94 or by email accueil@campinglagrandterre.com. We will check availability and will set a valid option 7 days on the holiday chosen. A booking form will be sent by email or mail. You will have to return it to us completed, signed and with the deposit to valid the reservation.
What are the payment options?
We accept bank transfers, credit cards (from € 10) and cash.
Can I choose my location number and specify with the reservation?
You can specify us your desires and expectations when booking and we will do our best to assign you the most suitable location.
What are the possible arrival days?
Mobile home arrivals are possible every day in the off season and Wednesday, Saturday and Sunday in July / August subject to the type of mobile home and availability.
We rent pitches by the night, so you can arrive every day of the week.
How to have an estimate of my stay at your campsite?
You can make an estimate by clicking on the reservation tab on our website or contact us by phone or email.
From what date can I book? Can I book from one year to the next?
We do not take reservations from one year to another. The reservations opening date will be announced on our website and our Facebook page at the end of each season (September) for the next season.
How does the cancellation insurance? How it would cost me?
Cancellation insurance is to take out when booking. Here is the calculation of cancellation insurance - interruption:
total amount (excluding local taxes) x 3.20% = amount insurance.
If canceled, the amount that you have done is refunded except the amount of insurance, according to the terms and conditions of insurance.
More information : http://www.campez-couvert.com/que-faire-en-cas-dannulation/.
I have not purchased the insurance, I paid a deposit, to me he will be made in case of cancellation?
In case of cancellation without having insurance, regulations that have been made are lost.
When and how to pay the balance of my stay? Are there any mail alert to remind me?
The balance of your stay must be paid one month before arrival at the campsite for mobile homes. It can be made by check, holiday vouchers by registered mail or by credit card on our website. There are no automatic mails to remind you payment.
The balance of your stay on apitch should be set the day before you leave the campsite.
How to change my stay?
For any change, thank you contact us by telephone or email
What are the reception hours? Off season and in July / August?
January to March: Monday to Friday from 9:00 to 12:00am and 14:00 to 18:00pm
April to June and September: daily from 9:00 to 12:00am and 14:00 to 19:00pm
July and August: Monday to Friday from 9:00 to 12:00am and 2:00 to 8:00pù and Saturday and Sunday from 9:00 a.m. to 8:00 p.m.
What if I arrive outside the reception opening hours?
If you arrive outside opening hours, thank you kindly contact us by phone or email so that we will explain the procedure.
Should we give a deposit on arrival? What is the amount?
There are 3 different deposits. A deposit of 16 € for the badge to open the gate; a deposit of 200 € for the mobile home and a deposit of 100 € for the household if we can not do inventory with you at your departure. These deposits (by credit card or cash) will be returned the day of departure.
At what time can I take possession of the mobile home? Can I arrive before this time?
We give the keys of the mobile homes from 4pm (3pm in the off season). If you arrive before we ask you to inform us by phone or email.
Do you rent bikes? What are the terms and rates? Do you rent with baby carriers?
We offer bike rental at the reception (possible with baby carrier). The rental is 9 euros for half a day, 13 euros per day and 45 euros per week. We require a deposit of € 150 per bike.
Can we book activities from your site?
From our campsite, we can offer guided walks, your descent of the Ardèche by canoe with shuttle from the campsite (July / August), and other sports such as canyoning, climbing, caving and visit the Caverne du Pont d'Arc or Aven d'Orgnac.
What happens at the departure? Should we make an appointment? Can I stay on the campsite after liberating my mobile home ?
For the departure in a mobile home, you must make an appointment at the reception the day before your departure and we will do an inventory with you at the selected time. Pitches must be vacated by 11:30.
Of course you can stay a little longer at the campsite to enjoy our infrastructure.
I have not brought my sheets with me? What to do ?
We rent linens. It is best to book before you come. Find the best prices on the rates page of mobile homes on our website.
Do you rent beds or baby chairs? What is the price?
We can rent a baby cot, bath and high chair. The cost is € 2 per night per item. For example, renting a chair for 1 week would be 14 €.
Do you have laundry facilities on the campsite? How does it work ?
The laundry has 4 washing machines (7kilos) and a tumble dryer. The chips (€ 4 for washing with detergent and € 3.50 to dry) are sold at the reception.
What languages are spoken at the reception?
We speak French, English and Dutch at the campsite reception.
I have a technical problem on my site, where to go?
For all problems, do not hesitate to go to the reception. We will try to solve your problem as soon as possible.
Do you issue a fishing license? Can we practice in the river next to the campsite?
We do not issue licenses. For more information, visit: https://www.peche-ardeche.com/
You can fish in the river at the beach next to the campsite.
Can I send my mail on the campsite?
We send the mail every day at 9am. We have a mailbox within and outside the reception.
Should we give a deposit on arrival? What is the amount?
There are 3 different deposits. A deposit of 16 € for the badge to open the gate; a deposit of 200 € for the mobile home and a deposit of 100 € for the household if we can not do inventory with you at the departure. These deposits (by credit card or cash) will be returned the day of departure.
Are there the tv in your mobile home? Can I bring my own or hire one?
We have mobile homes equipped with a TV, that our CONFORT range and the range PREMIUM.
You also have a TV available in the bar.
Do you accept animals?
Pets are not allowed in mobile homes.
What are the dimensions of double and single beds?
You will find the bedding dimensions in our mobile homes on each descriptive page of mobile homes.
Are there any bunk beds in rooms for children?
Our air-conditioned mobile homes are equipped with a bedroom with bunk beds.
Are all mobile homes equipped with covered terrace?
All our mobile homes are equipped with a covered terrace.
Can we add a small tent in front of the mobile home?
You can add a small 2 person tent on the site next to the mobile home for free. Only the number of people must not exceed 6.
Are there mobile homes equipped for disabled guests?
We have a mobile home designed for people with reduced mobility. There is a ramp, a bathroom equipped for PMR and the living room and bedroom are more spacious and adequate.
Are blankets provided?
Yes, we provide blankets and pillows.
I come out of season, are there heating in the mobile homes?
You have a heater in the living room in all our mobile homes.
Restaurant / Bar
What are the hours of the bar and restaurant?
In July / August, the bar-restaurant is open daily.
In off season you will find the schedules at the campsite reception.
Should we book?
It's best to reserve, especially for themed evenings.
Grocery
Should we order bread for the next day?
In off season, bread and pastries must be reserved for the next day.
Do you sell ice bread, gas or newspapers?
Yes, we sell ice packs, small bottles of camping gas. You'll also find newspapers.
The animations are free?
The animations and the Mini Club are free.
Are there any entertainment out of season?
We do not offer entertainment in the off season in our campsite. The animations take place from 01/07 to 31/08.
What are the hours of the Mini Club? What is allowed to have age to participate?
Schedules for the Mini Club from 10:00 to 12:00 and 15:00 to 17:00 Monday to Friday. The children's club welcomes children from 4 to 12 years.
Are there any entertainment every night of the week?
There is entertainment for all ages every night of the week except Saturday.
Do you organize welcome drinks?
A welcome drink is organized every Sunday evening in July / August. We present our team, practical information and possible activities on La Grand'Terre. Our partners (canoeing, canyoning, hiking etc.) will also inform you about their services and rates.
For more information about our activities, please visit our website and go under 'animation'.
Should we give a deposit on arrival? What is the amount?
A deposit of € 16 you will be asked for the card to open the gate.
What are the dimensions of a pitch?
The size of the pitch is approximately 100m².
Are there any shady pitches?
Most of our sites are shaded. You can make a request when booking.
How many amps there he has to locations?
The connection is 10 A on the pitches.
I just motorhome, do you have motorhomes areas reserved specifically for these vehicles?
We have a motorhome area managed by Campingcar Park, open 24 / 24h. The price is € 10.80 (low season) and 12 € (July / August) for 24 hours. Payment is made at the base station to the motorhome area.
Are sanitary blocks far from the pitches?
3 toilet blocks are spread throughout the campsite.
Is there water and electricity on every pitch?
You will find a water and electricity terminal near your location.
I wish to rent a refrigerator, where to go?
You can contact our FRILOUE partner for renting a fridge. Here is their contact information:
06 17 61 12 29
06 68 34 56 06
04 75 39 70 56
friloue@gmail.com
www.friloue-location.com
What are the hours of the pool?
All season (April to September), the pool is open from 10 am to 8 pm.
Should I wear a wristband to access?
In July August, wearing a wristband is required for access.
Are there a paddling pool?
Yes, there is a paddling pool with water slide for children.
Is the pool heated?
Yes, we have a heated pool.
Whatare the rules of the pool (jumps, swimming shorts)?
Swimming shorts are not allowed. Do not run, jump or dive. Children under 8 must be accompanied and supervised by an adult.
Visitors are kindly allowed to swim?
Visitors do not have access to the pool. We do not issue them no bracelet.
